We want you to shop with total confidence. While most orders arrive right on time, we know that things like postal delays or customs issues can happen. If something goes wrong, we’ve got your back.

Our Promise to You

If your package is lost in transit or seized by customs, we will resend your entire order immediately at no extra cost to you. This is our commitment to making sure you get exactly what you paid for, no matter what happens on the road.

What’s Covered (and What’s Not)

To keep things fair and fast, please keep the following in mind:

• Official Purchases Only: This guarantee only applies to orders made directly through jerseyteams.uk.

• Proof of Ownership: To start a claim, just provide your order number, receipt, or any verifiable proof of purchase.

• Double-Check Your Address: We cannot guarantee delivery if the shipping address entered at checkout was incorrect. If you notice a typo after ordering, contact the carrier and our support team right away!

The Fine Print

• Verification: Jersey Teams UK reserves the right to verify all information and deny claims in cases of suspected fraud or abuse.

• Policy Updates: This guarantee may be updated or changed at any time without prior notice.

Need to start a delivery claim? If your order is taking longer than expected or you think it might be lost, shoot us an email at [email protected]. We’ll jump on it right away!